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Envato Live Chicago Wrapup

Envato Marketplace Support has some exciting news. We’re implementing a new Support Centre. Yay! This means we’re changing the system we use to handle all your Marketplace support requests.

The current system that we use is outdated, and in order for us to continue towards our goal of providing an awesome customer experience, we need to upgrade.

We want this transition to be as seamless for you as possible so we’ve been working hard to ensure this happens. There won’t be any change to the actual process that you go through in order to log a Marketplace support request with us, however, you will start to see some aesthetic changes to the way some of our communication looks.

Initially you will notice changes to our “submit a ticket” page. It used to look like this…

  • We want this transition to be as seamless for you as possible so we’ve been working hard to ensure this happens. There won’t be any change to the actual process that you go through in order to log a Marketplace support request with us, however, you will start to see some aesthetic changes to the way some of our communication looks.
  • The current system that we use is outdated, and in order for us to continue towards our goal of providing an awesome customer experience, we need to upgrade.
  • Envato Marketplace Support has some exciting news. We’re implementing a new Support Centre. Yay! This means we’re changing the system we use to handle all your Marketplace support requests.

Initially you will notice changes to our “submit a ticket” page. It used to look like this…

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